Archive for the ‘Letters and Documentation’ Category

srpizeLooks like I’m not the only person who wants to expose this place for what it is…  check out this website about UHS!!


This week, our site broke the 50,000 views mark.  I have mixed emotions about that.

It’s a very good feeling to think about all the people helped along the way.  I have talked to so many people on e-mail, chat, and the phone… and my heart just broke for them.  These were not people who said “I (or a loved one) went to a psychiatric hospital and hated it….”   Let’s be very clear… these people said “I (or a loved one) went to this particular hospital… and these really horrific circumstances resulted.”

But… when I first started the site?  No way I would have ever guessed that so many people had such bad experiences.  I was shocked to see how many people wrote in and shared their stories.  I’m also shocked to see how many people do searches every day about this hospital.  Never underestimate how many people are looking into a service provider, especially one as important as psychiatric care.

The day I tried to get UBH Denton and in particular Atique Khan to simply correct my medical records?  The sheer ARROGANCE to suggest that there was no wrongdoing and no need for correction when the discharge papers were completely inconsistent with the admission papers?  That, my friends, is the complete unmitigated total crock of proverbial shit.

Meanwhile, at the time?  I honestly didn’t see two lawsuits, over 5 years and 50,000 visitors to a website coming down the pike.  If I had?  I probably would have just given up and resigned myself to the fact that in this world?  Sometimes you’re the windshield, but usually… you’re the bug.

In any case…. let’s lighten things up a bit.   Hey…. gotta riddle for you!

What’s the last thing that goes through a bug’s mind when it hits the windshield?

Its ass.

I just got off the phone with your latest victim, who I will call “Mary.”  And UBH… you REALLY shouldn’t have done that.  First of all, preparing to send someone to court to defend themselves and their freedom without giving them advance notice, and, without making sure their husband had time to find a lawyer?  Absolutely inexcusable.

Coleen, Miss “Patient Advocate?”  I heard you threatened Mary this morning.  Because she “caused all that trouble.”  What trouble?  She asked to leave the facility.  And, signed an “Against Medical Advice” letter asking to leave.  So as she left for court (where she was granted her freedom), she was threatened by you with being put in a van and transported to the state mental hospital in Wichita Falls?  You’re a mean spirited bitch of an “advocate,” aren’t you?

Listen Nurse Ratched (and I suspect there’s more than one of you involved in this)….denying a woman with pneumonia meals and medication is NOT treatment, and it’s not therapy.  My favorite story, though, was about the woman who needed her medication.  She begged and pleaded for it.  While the nurses and doctor Jacobsen (nice job, Dr. Quack) ignored her.  Then she had a Grand Mal seizure, and had to be taken to the emergency room.

Your staff is either incompetent or they’re under orders to be grossly neglectful of the patients in their care.  Either way, they should all be fired and the management team should be put in jail for reckless endangerment.  My lawyer reminds me to say “That is my humble opinion,” but something tells me there are others who will share it with me.

The stories keep pouring in and I’ll keep posting them as long as they do.

We have just contacted a booking agency that represents Herschel Walker, who serves as a spokesman for Ascend Health.  This is the letter sent:


Dear Mr. Walker,
As much as I admire your commitment to giving a voice to mental health issues (I am a strong supporter of the National Alliance on Mental Illness), I do think you should be aware that you are endorsing a company – Ascend Health — that does some pretty questionable things to patients who go there voluntarily in need of help.
I think you can get all the information you need from my website, Please, if nothing else, read the most recent stories about the parents who voluntarily admitted their 12 year old son and were then denied the right to have him discharged for two nights. You can see their story (and parts of it) here. I can put you in touch with the parents if you would like to speak to them yourself.
Thank you,
“Angry Patient”  

I want you to know as I sit here writing this that I am writing as objectively as one possibly could. I have never heard of UBH Hospital before, have never met any of these people before in my life. In my mind, they were here to help my son. And I wanted to help them help my son feel better.

My impression and expectations were, as any parent might feel, that he was going to receive intensive therapy. You would think that a 24/7 “hospital” would have a doctor, even if only one doctor, on the premesis at all times. I try to think to myself, how many people were checked into UBH at the time? Let’s make an educated guess together. According to what I have been told by staff, they have what is called a “latency” wing, for children 12 and under (my son). They have a wing for older juveniles. They have a wing for the military. They have a wing for adults.

Would that make four wings full of people sharing rooms? Wouldn’t you think a “hospital” would have just one doctor on staff at all times? Wouldn’t it be nice that a hospital might have a doctor for each wing? The only time I was allowed back in the actual residential wing where the rooms were, my mouth opened as I soaked it all in. This was when we were finally able to take him home.  The wings are HUGE. The closest thing it reminded me of was when I gave birth, It is set up just that way, with the big doors and lever handles that swing up. There is a large nurses station in the corner. I asked the female employee taking us back, “Is this the latency wing?” She shrugged and said, “This is the girls wing.” EVERY LEVER HANDLE HAD A LOCK. EVERY room could be locked from the outside. There was a small day area with little tables and I think a television, in clear view of the nurse station. It was directly in front of it. I asked my son, “Where was your room?”

He pointed and I looked past the nurses station to an entirely different wing, just as long.

But I digress. Let me get back to the point at which we arrived, and we will return to the discharge experience later (be warned…as a parent, everything here is an experience. You will never forget it, it left us physically vomiting from the stress and I can barely function as I process what we went through…and I was not even a patient.)

When the ambulance arrived, The crew from Children’s Hospital of Dallas jumped out to warmly greet me. They couldn’t stop talking about what a “sweet” boy my son was, how he had expressed hunger and, as the ambulance passed different restaurants, would make jokes about wanting them to pull in and all of us go in to eat there. They remarked about his sense of humor and how he had them rolling with laughter the whole way there. That was my son, all right. I think he finally felt he was going to get some help and maybe it would help him and somehow give him some coping strategies for his self-esteem and the situation of feeling bullied.

We entered the building together. From the lobby area, it looks very nice. Nothing fancy, but clean and attractive. We were immediately led into a locked intake area by a gentleman who works the front desk. I do want you to know that this was the nicest person I had met at this facility. He was, throughout our ordeal, a seemingly compassionate and caring person who never really spoke to us at length but was kind and considerate. I will always be grateful for him.

I have to continue the story tomorrow. It will contain documents to prove exactly what I am saying, and I will be able to finish the entire story with facts to back my words. Right now, I have to take my son back to children’s Medical Center so that he can actually receive therapy and help.

UPDATE: He is now in inpatient care at Children’s Hospital after being assessed by a physician, psychologist, med student and social worker. His school system is now keenly aware of our experience and will note it when faced with parents who are going through the same thing as I am. The entire ER staff of Children’s Hospital, as well as the 3rd year med student and our social worker, have been completely clued in on our experience. I wonder where he goes to college. You can bet they will get a mouthful about UBH from his experience with my son today.

I told them that they had backed me into a corner, and they didn’t listen to my warnings of what I would do should they continue to hold him against our will and his will <PHRASE DELETED>

When a high-level employee at children’s told me tonight, “Aren’t you going to file a complaint?” I felt vindicated.

Thanks, UBH, for not listening to our pleas, our tears, and our reasonable requests that were thoughtfully asked with the knowledge of our patient rights… Can you hear me now?

To read more about this incident, please visit these links:

If you have been a patient at either UBH Denton or Mayhill Hospitals, and held against your will (especially after signing yourself in voluntarily), it is imperative that you contact me immediately.  E-mail me at   with a brief summary of your story.  I have at least one attorney (and am talking to others) willing to listen to you, and, consider representing a large group of you.  Hey, my lawsuit didn’t work out, but your’s just might!  There is strength in numbers in the legal system, the more of you that come together, the better.

The bottom line is that UBH is billing, now, $2,100 per night.  Every night they can force someone to stay at their facility, that’s another $2,100 in the bank.  Even if the insurance companies that reimburse them only do so at a rate of 50%, that’s still $1,050.  And, let me assure you, as someone who has been on the inside, they aren’t providing any services or facilities that are remotely worthy of such charges.

If you ask to leave… or your parents want to take you out.. they hold you against your will for just “one more day.”  Sometimes two, or three… and always under the promise that they will get a court order to keep you.  <SENTENCE DELETED>

<SENTENCE DELETED>  Why health insurers keep putting up with this I’ll never know, but my guess is their insureds aren’t telling them what’s happening.  After all, it’s embarrassing enough to be in a psychiatric hospital in the first place.  It’s even more demeaning to be held or commitment.  By the time most people get out of this poor excuse for a hospital, they are so broken and worn out they just want to put the experience behind them.

<SENTENCE DELETED>  They let them walk  as soon as they insisted on leaving.  So no, you weren’t crazy.  And you didn’t deserve to be “committed.”  <SENTENCE DELETED>  Plain and simple.  Don’t be embarrassed, or ashamed.  Be PISSED OFF.

Even if no lawyer takes this case, I assure you, there will be strength in our numbers.  I have e-mailed tonight every person who has ever contacted me privately about their experience to ask them to send me contact information.  It is time to pull together and it is time to find someone who will be your voice.  We’ll find that person, and, if we don’t?  We’ll create our own voice.  I promise you, I’ve already figured out how.

Wow, just imagine…. a former nurse at UBH Denton was fired from a hospital ….

“After Schierding left Correctional Medical Services, according to her Parkland job application, she worked briefly as a nursing administrator at two private psychiatric facilities in the Dallas area — five months at Millwood Hospital in Arlington, then seven months at University Behavioral Health in Denton.

“Federal regulators found serious problems during Schierding’s tenure at University Behavioral, some similar to issues that have since come to light at Parkland.”